At CustomEyes Cameras, we work hard to ship professional sewer camera equipment, monitors, reels, locators, pipe cleaning equipment, parts, and accessories as quickly and carefully as possible. Our products are used by plumbers, drain cleaners, inspectors, municipalities, and contractors who depend on reliable equipment in the field, so we understand the importance of fast order processing and clear communication.
Shipping Policy
Most orders are processed as quickly as possible during normal business hours. Shipping times may vary depending on product availability, order size, carrier schedules, destination, and whether the item requires special handling. Larger sewer camera systems, reels, monitors, pipe cleaning equipment, and specialty items may require additional processing or freight arrangements.
Once an order ships, tracking information will be provided when available. Delivery times are estimates and may be affected by carrier delays, weather, holidays, high shipping volume, or other circumstances outside of our control.
Customers are responsible for providing accurate shipping information at checkout. CustomEyes Cameras is not responsible for delays, lost shipments, or additional charges caused by incorrect or incomplete shipping addresses.
Damaged Shipments
Please inspect your shipment as soon as it arrives. If your order arrives damaged, keep all packaging materials and contact us as soon as possible. Photos of the packaging, product, shipping label, and damage may be required so we can help review the issue with the carrier.
Return Policy
Due to the nature of professional sewer camera equipment, electronic components, specialty parts, repair items, and restocking costs, CustomEyes Cameras does not accept general returns unless a return has been approved in advance.
Many of the products we sell are specialty items used in field conditions, and some items may be subject to manufacturer warranty coverage instead of return eligibility. If you have an issue with a product, please contact us so we can help determine the best next step.
Warranty Support
Some products may include manufacturer warranty coverage or product-specific warranty terms. Warranty coverage varies by item, brand, component, and manufacturer. CustomEyes Cameras will help customers review warranty-related questions when possible, but warranty approval, repair, replacement, or coverage may depend on the specific product and manufacturer guidelines.
Non-Returnable Items
The following items may not be eligible for return:
- Used equipment
- Installed parts
- Electrical components
- Special order items
- Custom or modified equipment
- Replacement cables
- Camera heads
- Repair parts
- Items damaged from misuse, improper installation, abuse, or field conditions
- Items missing original packaging, parts, accessories, or documentation
Order Issues
If you receive the wrong item, are missing an item, or believe there is an issue with your order, please contact us as soon as possible. We will review the order and work with you to help resolve the issue.
Need Help?
If you have questions about shipping, warranty support, product compatibility, or whether an item may be eligible for return consideration, please contact CustomEyes Cameras before placing your order.
Call 636-875-7758 for assistance.